Documentation

Every account has a daily and a monthly sending allowance. When a campaign reaches the daily limit it does not fail and it does not discard anyone: it pauses at the exact recipient it stopped on, keeps the full remaining list, and can be resumed once the limit resets. You can resume it yourself from the campaign, or a super admin can set your account to resume automatically.

A brand new sending domain that suddenly sends at full volume is the fastest way to be filtered. New accounts therefore begin at a fraction of their allowance and increase over roughly three weeks. A super admin can set an explicit daily ceiling in emails per day, adjust the ramp, or skip warm-up entirely for a domain with established sending history.

If you have more than one sending provider configured, volume is rotated across them. Each provider has its own daily cap, and rotation holds a provider for a set number of messages before moving on. Health is tracked per provider: repeated failures put one into a cooldown so it is rested automatically, and a failure caused by the recipient rather than the provider is never counted against it.

Campaigns can rotate through a pool of templates rather than sending one identical message to everyone. This is available on bulk email, bulk PDF and WhatsApp. If you pick a specific template for a campaign, that choice is always respected and rotation is skipped.

Imports accept CSV and TXT. Before a file is processed it is checked against your existing list, so if you re-upload something you already have you are told up front how many are already present and how many would be new. During import each address is validated, corrected for common typos, checked against disposable-address providers, and de-duplicated both against your list and within the file itself. An import can be stopped at any point; everything already imported is kept.

A campaign can go to a selected group, to all of your contacts, or to contacts that belong to no group at all. That last option matters because contacts imported without a group were previously unreachable. Opt-out and suppression are enforced on every option.

Addresses that hard-bounce, report your mail as spam, or unsubscribe are added to a suppression list and are excluded from every future send on every channel. Soft failures, such as a full mailbox, are recorded but not suppressed, because a temporary problem should not cost you a real customer permanently.

Publish the DNS records supplied during onboarding. Authentication helps mailbox providers verify that Campaign Pro+ is authorized to send for your domain.

New infrastructure should increase sending volume gradually while bounce, complaint and engagement signals are monitored.

Opens and clicks are tracked directly by the platform and are available on every plan, along with device and client information where the recipient allows it.

Plain SMTP cannot confirm delivery: it can only tell you the server accepted the message. Genuine delivered, bounced and complained events come from providers that post webhooks back to us, such as SendGrid and Resend. Once a provider webhook is connected, those outcomes are recorded against each individual message and hard bounces are suppressed automatically.

Administrators can see, for any day, what each account sent and how evenly it was spread across that account s sending domains, including how many domains were used, how many sat idle, and the minimum, maximum and average volume per domain. An even spread with no idle domains is what healthy rotation looks like.

Choose a plan and submit accurate business, domain, recipient-source and volume information. Our team reviews each application before access is enabled.

Approved accounts normally require up to 48 hours for authentication review, configuration and initial sending preparation.

Select an audience, create your message, review sender identity and compliance links, send a test, then schedule or send.

Approved plans can use API keys or authenticated SMTP credentials. Keep credentials secret and rotate them if exposed.

Your dashboard shows daily and monthly allowance, remaining capacity and whether your account is pending, configuring, warming or active.